Field operations platform
Hatchspan
From emergency service call to progress-billed project — one record, one system.
Built for plumbing, electrical, and HVAC shops, framing and steel crews, and the $1M–$15M multi-trade businesses where a single customer visit turns into a $40k project within the same week.
- 5–150
- employee sweet spot
- 1
- work object, two modes
- $40k
- avg. midweek conversion
Service mode
Water-heater swap
Dispatched 07:42 · Marlborough St.
- TechM. Ruiz · Van 4
- RateFlat · $1,840
- Parts on van3 / 3
Project mode
Basement rough-in
Converted same week · 5 phases
- Cost code22-05-PLMB
- Phase 3 / 562% · billed
- Retainage10% withheld
Platform
One spine. Every module reads from the same work object.
Dispatch, job command, materials, labor, certified payroll, retainage — all watching the same record in real time. The back office sees margin-to-date whether the work is a flat-rate swap or a five-phase build.
- 01
Dispatch board
Same-day emergency gets a slot, a tech, and a van in under a minute. The board is the front door of the work object — not a separate app.
- 02
Job command center
Estimate, photos, materials, labor, and customer comms live on one record. When the call turns into a project, the spine carries everything forward.
- 03
Materials purchasing
Requisition against the supplier catalog from the same screen the tech is updating photos on. No re-keying in the back office on Monday.
- 04
Labor approvals
Crew time and subcontractor hours route to the right approver at the right margin tier. Certified payroll is a downstream view, not a side system.
- 05
Progress billing & retainage
Phases, cost codes, AIA-style applications, and schedule of values. Flat-rate water-heater swap and five-phase commercial build share one ledger.
Trades we run with
The multi-trade shop, end to end.
Plumbing first — it's the wedge. Then HVAC and electrical, where the urgent call becomes a contracted scope before the truck is back on the lot.
Same record works for framing and steel crews, certified payroll, schedule of values, owners and controllers who have to defend margin to the bank on Friday.
Where the urgent call becomes the project
Five verticals · one deployment
- 01Plumbing — residential service + light commercial build-outService · Project
- 02HVAC — repair calls into seasonal contract workService · Project
- 03Electrical — service dispatch to multi-trade tenant improvementsService · Project
- 04Framing & steel — crew scheduling, certified payroll, retainageService · Project
- 05Mechanical & specialty — quoted scopes that grow on the groundService · Project
Why Hatchspan
The long divide, collapsed.
For a decade, multi-trade shops have run two systems side by side — one for dispatch and one for billing. Hatchspan is built for the shop where the same customer wants both, sometimes within a single week.
Field service tools
Jobber, Housecall Pro, ServiceTitan — they dispatch a flat-rate swap and print an invoice, but they have no phases, no cost codes, no AIA.
For plumbing shops running Jobber today: see the Hatchspan-vs-Jobber scorecard →
Category
Hard software for a hard-to-kill category.
< 20%
top-10 operator share in every home-services vertical
Resilient
recession durability relative to discretionary software
3 yr
window where contractors expect AI to matter — adoption gap is wide open
Buyer fit
Built for the owner and the controller.
Pricing sits in the enterprise-construction tier. You're not buying a solo tech app — you're buying margin visibility across the operation.
$1M–$15M annual gross. Below that, dispatch lives in the inbox. Above that, you have a dedicated PM. We sit in the middle.
5–150 employees — the size where one crew chief is running three vans and the office manager is also the AP clerk.
Owner and controller are usually both on the demo call. Margin-to-date and certified payroll close the deal before pricing is discussed.
Trading the hardware-store pecking order for credibility — plumbing first, then HVAC and electrical.
Get started
One record, one system. Talk to the team that's building it.
Hatchspanships when your service board and your project ledger stop fighting. Tell us what your shop looks like today and we'll walk you through a same-data-spine pilot on your own numbers.
We respond within one business day.